Resolve: Your AI Assistant for Service Desk L2/L3
Speed up ticket handling without sacrificing quality. When an operator opens a ticket, Resolve instantly provides full context, communication history, similar incidents, and a ready-made response proposal. You decide — AI only suggests, never replaces humans.
What is Resolve?
Resolve is a co.brick product for L2/L3 service desks that assembles the full context of a support ticket and drafts a reply from past cases and documentation, so agents resolve issues faster and new agents ramp up sooner.
Measurable Benefits of Resolve
Lightning-Fast Handling
Ready-made response proposals require just one-click approval, potentially cutting ticket resolution time by up to 40%.
Faster Onboarding
With assistant support and quality auditing of responses before sending, new employees onboard up to 2x faster.
Global Reach
Resolve supports multilingual operations from day one, with no additional configuration required.
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Full Credibility
Every assistant response is backed by a reference to its source.
Compliance
Your data stays with you, and we can deploy the platform in your private cloud.
Synergy Effect
When systems work together, they create an intelligent loop drawing smart conclusions from the knowledge base and dynamic sensor data.
Deployment Model
Choose the deployment model that best fits your business: dedicated, hybrid, or Software-As-A-Service (SaaS).
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15 minutes that could save months of work and hundreds of thousands of euros.
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