RegTech & Compliance within eCommerce
Rubicon Bridge is a RegTech tool (SaaS software) designed to automate the process of maintaining regulatory compliance for food products and supplements across selected marketplaces. The platform facilitates product and ingredient verification, generates product labels in multiple languages, and provides real-time compliance monitoring.
Company
Rubicon Bridge
Country
United Kingdom
Service
Managed Teams, Service Desk
Since
2022
Industry
Compliance
Managed Teams & Service Desk
As Rubicon Bridge expanded its compliance platform to cover more marketplaces and product categories, they needed a partner capable of providing dedicated operational and technical teams. co.brick stepped in to deliver data management, customer support, and strategic IT consulting — enabling Rubicon Bridge to focus on product innovation while we handle the day-to-day operations.
Team Roles
5
Team Size
Key Challenges
Data Operations & Efficiency
Rubicon Bridge struggled with inefficient and fragmented data processes, including exploration, collection, cleaning, and processing. This limited the speed, reliability, and overall quality of data needed to support informed business decisions.
Platform Scalability & Market Expansion
The Bridge platform needed to scale rapidly to support expansion into new countries and product categories while keeping up with varying regulatory requirements across markets.
Customer Support & User Experience
The lack of a centralized support function made it difficult to provide consistent, high-quality assistance, leading to slower issue resolution and a less optimal user experience
Technology Strategy & System Reliability
Rubicon Bridge faced challenges in ensuring platform stability, identifying security risks, and defining a clear direction for product development, architecture, and team structure to support long-term growth.
Why co.brick?
Scaling Partner
Providing a reliable, scalable team that grows alongside Rubicon Bridge's evolving needs — from data operations to customer-facing support.
Dedicated Teams
Building dedicated, integrated teams that function as a natural extension of Rubicon Bridge's internal organization.
Polish IT Talent
Access to a deep pool of skilled Polish IT professionals with strong technical backgrounds and excellent communication in English.
AI Experimentation
Openness to experimenting with AI-driven solutions for automating compliance checks and data processing workflows.
Collaborative Achievements
The client sought a partner to support them during the scaling phase. After two years of developing their technology platform, the client approached co.brick at the MVP stage, just before product launch and in anticipation of onboarding large commerce customers. The objective was to develop key components of the future delivery model, accelerate the delivery process, build future teams and capabilities, and ultimately help the client establish greater control and ownership in-house.
The client chose co.brick for its ability to build dedicated teams and capabilities tailored to their needs. By ensuring excellent customer support for Rubicon’s clients and streamlining workflows in both support and data management, co.brick helped optimize operations and improve data quality.
Additionally, co.brick provided access to top-notch IT talent in Poland, delivering expertise that was crucial for the client’s growth. Lastly, co.brick’s openness to testing AI tools and experimenting with innovations made it the perfect partner for future-forward development.
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