RegTech & Compliance within eCommerce
Rubicon Bridge is a RegTech tool (SaaS software) designed to automate the process of maintaining regulatory compliance for food products and supplements across selected marketplaces. The platform facilitates product and ingredient verification, generates product labels in multiple languages, and provides real-time compliance monitoring.
Company
Rubicon BridgeCountry
United KingdomService
Time
Since 2022Managed Teams & Service Desk
Increase operational efficiency
The partnership with the client focused on multiple key areas to optimize their platform and drive business growth. One of the primary areas was data management, where we augmented the client’s existing data team to enhance efficiency. By streamlining data exploration, collection, cleaning, and processing, we automated much of the workflow, significantly improving the speed and quality of their data operations. This allowed Rubicon to focus on strategic decision-making while relying on high-quality data management processes to back their platform.
Another major focus was the continuous development of the Bridge platform. As the platform needed to expand into new markets, we introduced additional countries and product categories. This expansion ensured that the platform remained competitive, adaptable, and capable of meeting regulatory compliance demands across different regions. By staying ahead of market requirements, the client was able to maintain a dynamic and scalable product offering.
To further support the platform’s growth, we built a dedicated customer support team to act as the single point of contact for users of the Bridge platform. This team provided consistent, high-quality assistance to clients, improving overall user experience. By centralizing customer interactions, the support team ensured that any issues or questions were resolved quickly, boosting satisfaction and customer loyalty.
In addition to operational support, we offered comprehensive IT consulting services. This included conducting system audits to identify potential security vulnerabilities and ensure the platform’s stability. We also provided strategic guidance on the direction of further product development, advised on team setup, and consulted on the overall architecture of the solution. This guidance was critical in helping the client optimize both their product and their internal capabilities.
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Why Did the Client Choose co.brick?
The client sought a partner to support them during the scaling phase. After two years of developing their technology platform, the client approached co.brick at the MVP stage, just before product launch and in anticipation of onboarding large commerce customers. The objective was to develop key components of the future delivery model, accelerate the delivery process, build future teams and capabilities, and ultimately help the client establish greater control and ownership in-house.
The client chose co.brick for its ability to build dedicated teams and capabilities tailored to their needs. By ensuring excellent customer support for Rubicon’s clients and streamlining workflows in both support and data management, co.brick helped optimize operations and improve data quality.
Additionally, co.brick provided access to top-notch IT talent in Poland, delivering expertise that was crucial for the client’s growth. Lastly, co.brick’s openness to testing AI tools and experimenting with innovations made it the perfect partner for future-forward development.
Ready to elevate your technology solutions? Contact co.brick today and let’s discuss how we can help your business grow.
