Technical Support Engineer

As a Technical Support Engineer, you work primarily to address technical issues relating to company multi-tenant, cloud-native commerce offering. You will resolve customer and implementation partner complaints or problems and create product problem reports and troubleshooting documents for each issue.

Requirements:

  • Familiar with at least one backend technology: Java/SpringBoot/RxJava/Node.js
  • Understanding of cloud software architectures: GCP/Docker/Kubernetes.
  • Experience with Linux / Unix environments.
  • Strong analytical, troubleshooting, and pragmatic problem-solving skills.
  • Strong communication, organization, and customer service skills.
  • Strong verbal and written English skills (B2/C1).
  • Experience with JavaScript framework e.g Angular/React/Vue.js - is nice to have.

Your tasks:

  • Analyzing and triaging technical problems as part of the company 2nd level support team.
  • Working with the 1st level support team to communicate solutions back to the customer.
  • Root-cause analysis and preparing product reports or troubleshooting documents for the engineering team.
  • Proactively finding solutions for technical issues before involving engineering teams and assisting them in more complex cases.

We offer:

  • Salary: Employment contract: 8000-13000 PLN gross / B2B: 9600-15600 PLN net +VAT.
  • Development in the environment of new technologies (Cloud, SaaS).
  • Cooperation with IT clients (also international).
  • Startup atmosphere with a partnership approach, independence.
  • Impact on the development of the company, no corporate rules.
  • Modern equipment.
  • Flexible working hours.
  • Medicover private medical care.
  • Cyclic integrations (Lunch Talk, Fridays etc.).
  • Office location – the center of Gliwice.
  • Possibility of remote work (full remote with occasional work in the office in a month).
  • and more... :)

Thank you for your application. We kindly inform you that we will contact selected candidates.
If you have any questions, feel free to contact us at jobs@cobrick.com
Please apply here