Customer Support Manager

We are looking for a motivated and experienced Customer Support Manager to lead our customer support department. The Customer Support Manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals. You will be up-to-date on industry products and trends, and you will properly train your people. The ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to staff.

Requirements:

  • Several years of experience as a customer service specialist.
  • Experience in a managerial position.
  • Good knowledge of consumer protection legislation.
  • Knowledge of support tools and processes.
  • Ability to design appropriate procedures and customer service standards.
  • High interpersonal and communication skills as well as multitasking.
  • Very good English (B2 / C1).

Your tasks:

  • Managing the customer service department.
  • Responding to customer service issues.
  • Implementation of customer service processes to increase customer satisfaction.
  • Verifying customer service policies.
  • Keeping the team informed of all news about the product and procedures.
  • Assessment of support statistics and preparation of reports on the analysis of customer service quality.
  • Support during the recruitment of new employees.
  • Assessment of team training progress.
  • Managing the budget of the customer service department.

We offer:

  • Salary: Employment contract: 9900-13200 PLN gross or B2B: 12000-16000 PLN net + VAT.
  • Development in the environment of new technologies (Cloud, SaaS).
  • Cooperation with IT clients (also international).
  • Startup atmosphere with a partnership approach, independence.
  • Impact on the development of the company, no corporate rules.
  • Modern equipment.
  • Flexible working hours.
  • Medicover private medical care.
  • Cyclic integrations (Lunch Talk, Fridays etc.).
  • Office location – the center of Gliwice.
  • Remote work (2-3 days a week or with occasional work in the office a month after covid).
    and more…

If you have any questions, feel free to contact us at jobs@cobrick.com
Please apply here